Arrival: Please arrive 15 minutes prior to your first appointment. This will ensure you are familiar with your surroundings and ensure you are relaxed prior to your treatment.

Parking: Parking is available at Q-Park Meadows.  The multi-storey car park is located adjacent to the Meadows shopping centre, opposite the Odeon cinema. It offers safe, clean and secure parking for visitors to Chelmsford city centre. Access to the car park is via a dedicated left hand lane on Parkway/A1060 at the Odeon roundabout into Baddow Road. Parking is available 24/7 from £1.30 per hour via cash or card payment on your exit.

Location: We are located on Baddow Road at the end of Can Bridge Way, opposite the Q Park Meadows Multi-story car park.  We are a first floor salon with ground floor entrance.

Suitability: Some treatments are not suitable for certain medical conditions, during pregnancy and for those under the age of 16 or 18 year. Please raise any concerns at the time of booking. We may require a doctor’s note in order for us to perform certain treatments.

Patch Testing: We do require for a patch test to be administered  for certain treatments.  This must me performed at The Spa Therapy Room and each treatment that requires this will have different guidelines as to when it must be performed. Please see the treatment description for these details and if you are unsure please speak to a member of our team.

Consultation: You will be required to complete and sign a consultation each time you visit The Spa Therapy Room.  This is fully compliant with our privacy policy.  Please be aware that at times we may be unable to carry out your treatment, if we feel from your consultation that the service is unsuitable for you at the time. We understand that this can be frustrating and we will always do our best to offer you a suitable alternative.

Cancellation: Please allow 48 hours’ notice for cancellations to avoid being charged a cancellation fee. A 50% deposit may be required to hold your reservation. Time is precious, we hope you understand.

Payment: Please note that we accept all major debit and credit cards for all of our treatments and products, or cash/cheque if you prefer.