All our guests are very important to the team at The Spa Therapy Room and your appointment is reserved especially for you. While we understand that sometimes schedule adjustments are necessary, we have always respectfully requested at least 48 hours’ notice for cancellations.
With this in mind, and because of the recent increase in the trend of clients cancelling appointments without sufficient notice, we have felt it necessary to amend our cancellation policy.
We understand that 48 hours’ notice may not be possible, so we have shortened our notice period to 24 hours and introduced a booking deposit for all bookings made.
Please note, our new policy is with immediate effect and the full policy can be found via the link below.